System Dynamics

System Dynamics

Services

FlexISupport

System Dynamics provides remote and on-site support, based on Service Level Agreements, for application and infrastructure support.

The Service Desk is at the heart of the System Dynamics support organisation. It is focused on providing a single point of contact for incident logging, incident progression and update, escalation where required, and resolution.

FlexISupport is available across all our offerings:

  • Development Services,
  • Professional Services,
  • Infrastructure Services,
  • Enterprise Asset Management (EAM),
  • Enterprise Resource Planning (ERP), and
  • Business Intelligence.

Calls can be logged with the Support Desk, at any time, through the mechanism of your choice:

  • email: support@systemdynamics.ie
  • phone: (01) 483 0350 (09:00 to 17:30)
  • online: supportdynamics.com

Benefits

  • A dedicated and structured support team is in place, and focused on providing to the agreed level of service.
  • The right resources are available to support our clients’ requirements.
  • A team-based approach which mitigates risks for the client.
  • On-going monitoring of performance with incident updates, resolution, and reporting.

Methodologies used in FlexISupport

Support Methodology

Supporting our Clients is at the core of our business model. We provide remote and on site support based on SLAs Learn More >