System Dynamics

System Dynamics

Support Methodology

Supporting our clients is at the heart of our business model. Our FlexISupport offering allows us to tailor our support to our client’s needs. This support can be provided either remotely or on-site, for both application and infrastructure support.

Our support methodology includes:

  • Service Management
  • Access to a centralised Client Service Desk
  • Consultancy Service Bundles
  • Maintenance/Monitoring services where appropriate

Our support is delivered through our consultants. Where we were involved in the implementation project, we ensure there is full transfer of knowledge to the consulting support team.

All of our FlexISupport engagements are underpinned by a Service Level Agreement.  Our Service Level Agreements govern the operation of the support and commit to target response times, in line with our clients’ business needs.  At System Dynamics, we measure the success of our support engagements against these targets.

Our Client Service Desk, which is ITIL & ISO 9001 compliant, operates a centralised Helpdesk application allowing full visibility to our clients on all calls in progress. The Client Service Desk consultants manage all calls, and through them we ensure that our clients have access to the appropriate skilled resources to maintain their applications and infrastructure, in a timely and effective manner.

Flexible Delivery Framework

FlexITeam

Provides IT consultants and teams of consultants to clients when the client is responsible for the project deliverables.

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FlexIProject

Provides IT consultants to deliver a project across our multiple offerings. System Dynamics owns these deliverables.

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FlexISupport

Provides remote and on site support to clients across our offerings, technology and application landscape under agreed SLAs.

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Software

We resell and implement 3rd Party software from leading international vendors including, IBM, Jaspersoft, Microsoft, Oracle and SAP.

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Benefits

  • Our Client Service Desk consultants have ITIL V3 Foundation Certificate in IT Service Management.
  • Access to experience consulting pool.
  • Continuous and periodic client feedback.
  • Access to Client Service Desk to allow our clients to track issue status
  • Strong references across different environments and industries.

Support Methodology Case Studies

  • Medical Devices Manufacturer

    System Dynamics was chosen as implementation partner to implement the solution for this company.

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  • Merck, Sharp & Dohme

    System Dynamics implementation of Maximo Work Order Processing as a Paperless System.

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  • Servier

    System Dynamics implemented and configured IBM Maximo EAM Version 6 for Servier.

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  • Element Six

    System Dynamics implementation of Oracle JDE for Element Six.

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  • Legal Aid Board

    System Dynamics implements a full end-to-end Legal Case Management Solution for the Legal Aid Board.

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  • Investec

    System Dynamics worked with Investec to implement Oracle JD Edwards.

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  • Irish Medicines Board

    We developed a solution to meet requirements for general Compliance Case Management and Reporting.

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  • Courts Service

    We delivered a content-centric website delivering the information requirements of the Courts Service

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  • Celtic Anglian Water

    Celtic Anglian Water implements Maximo 7 with System Dynamics.

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  • AIB Bank FlexITeam

    We provided an extensive range of IT Development, Professional Services & Infrastructure consultants

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  • Allianz

    System Dynamics designs email system to effectively meet EU compliance requirements.

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  • Paddy Power

    Paddy Power implements Oracle E-Business Suite with System Dynamics.

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  • Multinational Pharmaceutical Company

    System Dynamics was engaged to upgrade the installation of Maximo to 7.1 for this company.

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  • Zurich

    Zurich and System Dynamics worked together to optimise inspection efficiency.

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