System Dynamics

System Dynamics

Service Management

An essential ingredient in the success of our FlexITeam engagements is the implementation of our service management methodologies, including:

  • service monitoring,
  • service reporting,
  • performance management,
  • demand planning.

We appoint a Service Manager who manages service delivery against client expectations. We report into regular weekly, bi-weekly, or monthly meetings with the client, depending on the scale of the engagement. The report includes key performance indicators (KPIs) for:

  • role fulfilment,
  • satisfaction,
  • retention,
  • financials.

Our service management activities ensure that our clients' expectations in relation to resource requirements, performance against commitments, communication, the operation of the relationship, and resolution of issues are met.

This close relationship between System Dynamics and the client means excellent visibility of our clients' projects, plans, and resource requirements which allows us to proactively meet future requirements. In addition, it enables System Dynamics to outsource projects and support through FlexIProject and FlexISupport where appropriate.

Flexible Delivery Framework

FlexITeam

Provides IT consultants and teams of consultants to clients when the client is responsible for the project deliverables.

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FlexIProject

Provides IT consultants to deliver a project across our multiple offerings. System Dynamics owns these deliverables.

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FlexISupport

Provides remote and on site support to clients across our offerings, technology and application landscape under agreed SLAs.

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Software

We resell and implement 3rd Party software from leading international vendors including, IBM, Jaspersoft, Microsoft, Oracle and SAP.

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Benefits

  • Our client receives a service that meets their expectations.
  • The service is flexible but has consistent quality.
  • Quality is monitored, evaluated and improved.
  • The service is continually improved.
  • Overall value delivered is more than the sum of the value delivered by individual consultants.
  • The on-going service demand is planned and co-ordinated.

Service Management Case Studies

  • Medical Devices Manufacturer

    System Dynamics was chosen as implementation partner to implement the solution for this company.

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  • AIB Bank FlexITeam

    We provided an extensive range of IT Development, Professional Services & Infrastructure consultants

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  • Department of Justice and Equality

    System Dynamics provided a Managed Service to support a wide variety of technologies.

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  • Public Sector Body

    Irish Public Sector Body Commits to Open Source BI with System Dynamics using Jaspersoft Technology

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  • Electricity Supply Board

    System Dynamics has been supplying IT consultants to the ESB for more than fifteen years.

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  • Bank of Ireland

    A business requirements catalogue, functional and non functional specifications for the 1Finance BI.

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  • An Post

    System Dynamics deployed the Microsoft Office SharePoint platform in An Post.

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